Anaxa

Help Centre

Find answers to common questions, email delivery troubleshooting, and ways to reach our support team.

Email Delivery & Whitelisting

Anaxa sends verification codes and notifications from send.mail.anaxa.au. If your organisation uses an email security gateway, your IT administrator may need to whitelist our sending domain so emails are not blocked or quarantined.

Domains & Records to Whitelist

Sending domain

send.mail.anaxa.au

From address (noreply)

[email protected]

Return-Path domain

mail.anaxa.au

Authentication

SPF ✓ passDKIM ✓ passDMARC ✓ aligned

MailGuard is widely used by Australian businesses and MSPs. Ask your IT administrator or managed service provider to add our domain to the allow list.

  1. 1Log in to the MailGuard Management Console (admin.mailguard.com.au).
  2. 2Navigate to Email Security → Allow List (or Whitelist, depending on version).
  3. 3Click "Add Rule" and select "Sender Domain" as the rule type.
  4. 4Enter send.mail.anaxa.au as the domain and save.
  5. 5Optionally, also add [email protected] as a trusted sender address.
  6. 6Check the quarantine for any previously blocked Anaxa emails and release them.

If your organisation's MailGuard is managed by an MSP (managed service provider), you may need to contact them directly to make this change.

Still not receiving emails?

If you've whitelisted our domain and still aren't receiving verification emails, try these steps:

  1. Check your Spam / Junk folder and quarantine.
  2. Search for emails from [email protected] in all folders.
  3. Ask your IT admin to check the email gateway logs for blocked messages from send.mail.anaxa.au.
  4. Try using a personal email address (Gmail, Outlook.com) to verify — you can change your email later in Settings.
  5. If none of the above works, contact our technical support team below.

Frequently Asked Questions

Credits & Contact Unlocks

Contact unlocks let you reveal the full details (email, phone, LinkedIn) of a business contact associated with a project. Each time you unlock a contact, one contact unlock is consumed from your balance.

Project views are always unlimited on all plans — you only use contact unlocks when you choose to reveal a specific person's contact details.

Subscriptions & Billing

Account & Email

Platform & Features

Contact Support

Technical Support

For email delivery issues, login problems, platform bugs, API questions, or IT admin assistance.

[email protected]

General Support

For account enquiries, billing questions, feature requests, or general feedback.

[email protected]

We aim to respond to all support enquiries within 1 business day (AEST).

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