ANAXA Privacy Policy

This Privacy Policy explains how Anaxa Pty Ltd (ABN 42 645 336 647) trading as ANAXA ("ANAXA", "we", "us") collects, holds, uses and discloses personal information, and how individuals can access and correct their information or make a privacy complaint.

1. Who we are

ANAXA provides AI-powered lead intelligence for project-driven B2B sales teams across mining, construction, energy and infrastructure, including project insights, company insights and business contact information.

Contact us: [email protected]
Business address: 5/96 Cohn Street, Kewdale WA 6105, Australia

2. What personal information we collect

The types of personal information we may collect and hold include:

A. Account and user information (customers and users)

• name, work email, job title, company name
• login and authentication details (hashed passwords, tokens)
• subscription and billing details (payment details are generally handled by our payment processor, not stored by us)

B. Business contact information (people included in lead/contact results)

• name, work email address, job title, employer/company
• business location (e.g., office address), LinkedIn URL or similar professional profile links
• public professional history and other business-related details where available

C. Usage and device information

• IP address, browser type, device identifiers, operating system
• pages/actions taken in ANAXA, search queries, feature usage, timestamps
• cookies and similar tracking technologies (see Section 9)

D. Customer data you upload or connect

• CRM records, notes, tags, lists, account plans, and other content you provide to the platform

We do not intentionally collect sensitive information (as defined under Australian privacy laws). If you provide sensitive information, you consent to us handling it in accordance with this policy and applicable law.

3. How we collect personal information

We may collect personal information:

• directly from you (e.g., when you register, subscribe, contact us, or use the platform)
• from your organisation (e.g., if your employer creates your account)
• from publicly available sources (e.g., company websites, government registers, tender/contract award announcements, industry publications, professional networking sites)
• from third-party providers that supply business/contact or company data
• automatically via cookies, analytics tools, logs, and similar technologies when you use our website or Services

4. Why we collect, use and disclose personal information

We collect, use and disclose personal information to:

• provide and operate the ANAXA platform and its features
• create and manage accounts, authentication, and access control
• deliver project intelligence, contact insights and search results
• process subscriptions, payments, renewals, and invoices (usually via third-party processors)
• provide support, respond to enquiries, and improve customer experience
• conduct analytics, debugging, security monitoring, fraud prevention, and quality assurance
• develop and improve our products, including using aggregated and de-identified usage insights
• send service communications (e.g., system updates, security notices, and onboarding messages)
• send marketing communications (where permitted), and honour opt-outs
• comply with law, enforce our Terms, and protect our legal rights

5. Marketing communications and opt-out

We may send marketing messages to customers and users about ANAXA. You can opt out at any time by using the unsubscribe link in our messages or by emailing [email protected].

If you are an individual whose details appear in our business contact results and you do not want your details included, you can request suppression/removal as described in Section 12.

6. Disclosure of personal information

We may disclose personal information to:

• service providers we use to operate the Services (e.g., hosting, databases, analytics, customer support tools, email delivery, security services, payment processing)
• contractors who help us build, maintain, or support ANAXA (under confidentiality and security obligations)
• our customers (where business contact information is presented as part of our Services)
• professional advisers (lawyers, accountants, insurers) where necessary
• government agencies, regulators, courts, or law enforcement where required or authorised by law
• parties in connection with a business restructure, merger, acquisition, or asset sale (subject to appropriate safeguards)

We do not sell personal information in the sense of handing it over for unrelated third-party marketing. We provide business contact insights as part of our Services to customers for their internal B2B activities, subject to contractual restrictions in our Terms.

7. Data quality and sources

Some information in ANAXA may be sourced from public materials or third-party providers and may be incomplete, outdated, or inaccurate. We take reasonable steps to improve quality and allow individuals to request correction or removal (see Section 12).

8. Overseas disclosure

ANAXA may store, process, or allow access to personal information outside Australia (for example, where our cloud infrastructure, service providers, or contractors are located overseas). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure it is handled in a manner consistent with applicable Australian privacy requirements.

9. Cookies and analytics

We use cookies and similar technologies to:

• keep you logged in (where applicable)
• remember preferences
• understand usage and improve performance
• measure marketing effectiveness

You can manage cookies through your browser settings. If you disable cookies, parts of the website or Services may not function properly.

10. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures may include access controls, encryption in transit, logging/monitoring, and security practices for vendors and contractors.

No system is perfectly secure. If a data breach occurs that is likely to result in serious harm, we will respond in line with applicable notification requirements.

11. Data retention

We keep personal information only as long as needed for the purposes described in this policy (including legal, accounting, and security requirements). We may retain certain records (including suppression/opt-out records) to ensure we continue to respect your preferences.

12. Access, correction, deletion and suppression requests

You may request access to or correction of personal information we hold about you. You may also request that we:

• delete certain personal information, or
• suppress your details so they are not returned in ANAXA search results (where applicable)

To make a request, email [email protected] with enough detail for us to verify your identity and locate the relevant records. We will respond within a reasonable time and in accordance with applicable law. In some cases we may not be able to provide access or delete information (for example, due to legal obligations), but we will explain why.

13. Complaints

If you believe we have mishandled personal information, you can lodge a complaint by emailing [email protected] with details of your concern. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

14. Third-party sites

Our website or Services may link to third-party websites (e.g., LinkedIn or customer websites). We are not responsible for the privacy practices of those third parties. Please review their policies directly.

15. Changes to this policy

We may update this Privacy Policy from time to time by posting an updated version on this page and updating the "Last updated" date. If changes are material, we may provide additional notice via the Services or email.

16. Contact

For all privacy enquiries, requests, or complaints: [email protected]